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Returns

If an item is faulty, or is not what you expected, you may need to return it to us.

Please Contact Us

Please contact us as soon as possible by phone or e-mail so that we can help you with any problem and decide on the best course of action. Please provide as much information as possible – e.g. date of order, invoice number, type of fault etc.

It is very important to us that you are happy with any product you buy from Ecofreak and in most cases we can arrange for a replacement or full refund.

If a return of a faulty item is necessary, we will advise you of the best method (usually via 2nd class recorded post – but occasionally by courier for larger items) and where to send it. We sometimes request returns are sent direct to the manufacturer so please contact us first. Our standard policy is to replace faulty items.

If you are returning a product because it is unwanted, or not what you expected it must be returned un-opened in re-saleable, as new condition. If an unwanted item is returned in anything other than as new condition (including the outer packaging) a refund may be refused or a returns charge levied.

Our full terms and conditions can be read here.

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