Delivery

DELIVERY INFORMATION

Unfortunately we have to charge for delivery! Rather than inflating product prices and offering "free delivery" we think it is clearer and fairer to offer competitive product prices and charge for delivery at what it costs us. To give you the best deal, we always aim to keep our delivery charges as low as possible.

We show the cost of standard UK delivery of one unit on every product page and always show you the full cost of delivery in your "shopping basket" before you make payment.

Most orders received by 3pm Monday to Friday are despatched on the same day. Royal Mail collect our parcels from us every working week day afternoon and we use couriers as necessary. We aim to despatch all orders by the end of the following working day at the latest.

Orders placed after 3pm on a Friday will be despatched on the following Monday (unless it is a Bank Holiday). We do not normally despatch on Saturdays, Sundays or Bank Holidays.

If your delivery is likely to be delayed for any reason we will contact you to confirm exactly when we expect it to be despatched, at which point you will have the option to cancel the order if you prefer.

DELIVERY OPTIONS

You can choose your delivery option at checkout*. Your choices are as follows :

UK Standard - standard delivery to all areas of UK usually by 2nd Class Recorded Royal Mail. Delivery usually 2 to 3 working days from despatch but not guaranteed.
UK Express - faster delivery to all areas of UK usually by 1st Class Recorded Royal Mail. Delivery usually next working day from despatch but not guaranteed.
UK Next Working Day - NEW! We have added a Next Working Day option for those urgent orders. This is usually via Royal Mail Special Delivery - guaranteed delivery by 1pm next working day if ordered by midday.
Europe incl. Rep of Ireland - Republic of Ireland and all othe EU Countries by Royal Mail International Signed For service delivery aim 3 working days.

Rest of World - THIS SERVICE HAS BEEN TEMPORARILY SUSPENDED - IF YOU REQUIRE DELIVERY OUTSIDE OF UK OR EUROPE PLEASE CONTACT US FOR A COMPETEITIVE QUOTATION.

If you require delivery to Europe or Rest of World you will only be able to make payment via PayPal.

* Not all delivery options are available for all products. Some products are only available via our Standard Delivery or UK delivery services. If one of these products is in your basket other delivery options will not be made available at checkout.

UK Standard Delivery

We use a combination of Royal Mail and couriers depending on the size and type of parcel. Most orders are sent by Royal Mail 2nd class recorded mail and usually arrive 2 to 3 working days after you placed you order (although may occassionally take longer).

UK Express Delivery

If you need an item fast then select our UK Express service at checkout. In most cases your order will be despatched by a 1st Class Recorded Royal Mail service and be delivered next working day (not guaranteed).

UK Next Day Delivery

Guaranteed delivery next working day by 1pm usually courtesy of Royal Mail Special Delivery. Although we normally require oders to be replaced by midday for Next Day delivery, we can very often accept next day delivery orders up until 3pm - if in doubt please telephone and ask.

If you need guaranteed next day delivery by 9am, or a courier delivery we can organise this for you. Please contact us before ordering and we will confirm availability of the service and how much it will cost.

Delivery Address

In most cases you will have to sign for your delivery so please make sure someone is in at your specified delivery address. You can specify an alternative delivery address to your invoice address at checkout. You may be able to collect undelivered Royal Mail parcels from your local depot, however, if goods are returned to us as “undeliverable” the cost of re-delivery will have to be charged.

Collection

You are welcome to collect your orders directly from us, however, if you wish to do this please contact us before ordering to arrange payment and a mutually convenient collection time.

Packaging

We use recycled packaging wherever possible - don't be surpised if your order arrives protected by old cardboard or screwed up paper! Very often bubblewrap or boxes will have been used before and we suggest you re-use them as well, or pass them on to someone who can. Our postal bags (when used) are manufactured from 95% recycled film and are 100% degradable.